The Microsoft Automated Fixit Solution is a quick and easy way to diagnose and fix many problems with your Windows computer. Many problems have a quick and easy fix, and this is the best way.

http://support.microsoft.com/fixit/

If you are using Windows 7 you can try the following:

you can use Windows 7 troubleshooter: Click Start->search “Action Center.” Click Troubleshooting icon, and choose which problem to troubleshoot.

If you still have problems please complete the form at:

http://www.kenmal.co.uk/contactus.html

for further advise.